Important Information about U Account
We have taken the difficult decision to withdraw the U Account service from the market. As of the 9th of May 2022, all accounts have been closed. We would like to sincerely apologise for any inconvenience the closure of U Account may have caused.
If there were any remaining funds in your account at the point of closure, you can contact the Customer Service team for a refund. This can be done through the U Money app or via e-mail at firstname.lastname@example.org
U Account Withdrawal - Frequently Asked Questions
How do I contact the Custer Service team?
The Customer Service team can be contacted through the U Money app or via e-mail at email@example.com
How much money is left on my account?
Any remaining balance at the point of account closure can be viewed in the U Money app. Any balance needs to be transferred to an alternative account by contacting our Customer Service team at firstname.lastname@example.org
I am having issues logging into my U Account
Please e-mail us at email@example.com
What are the Customer Service opening hours?
Our Customer Service team are available from 8.30am to 5.00pm Monday to Friday. Our weekend hours are 9.00am to 4.00pm on Saturday. The Customer Service team are not available on Sundays or Bank Holidays.
What happens to regular payments into or out of my account?
All regular payments into or out of your account have now stopped working as all accounts are now closed.
What if my account is subject to restrictions and I cannot withdraw my money?
If your account is subject to restrictions at the point of closure, please contact our Customer Service team at firstname.lastname@example.org
Will I still be able to download my statements?
Unfortunately, we are no longer able to provide statements.
What if I need to query a transaction now that the account has closed?
Our Customer Service team will be available to answer transaction queries.
What do I do if I have deleted the U Account App?
The U Account app can be downloaded from app stores.